PRIVACY POLICY
Privacy Policy
This is XbitAgency’s privacy policy. In this document, “we”, “us” or “our” refers to XbitAgency, a trademark owned by DS FITNESS SERVICE S.L. We are a company with company registration number B72404213, registered in Tenerife/Canary Islands/Spain. Our legal office is located at number 20, Avenida Brusela, Costa Adeje.
Introduction
This is a communication to inform you of our policy regarding all information we collect about you.
Sets out the conditions under which we may treat any information we collect from you or that you provide to us. It covers both information that could identify you (“personal information”) and information that could not.
In the context of the law and this policy, “processing” means collecting, storing, transferring, using or otherwise acting upon information.
We regret if there is one or more of the following points with which you are dissatisfied; your only recourse is to leave our website immediately.
We take the protection of your privacy and confidentiality very seriously. We understand that all visitors to our website have the right to know that their personal data will not be used for purposes not intended by them and will not accidentally fall into the hands of third parties.
We are committed to keeping all information you provide to us confidential and expect you to do the same. Our policy complies with correctly implemented Spanish law, including that required by the EU General Data Protection Regulation (GDPR).
We are required by law to inform you of your rights and our obligations to you regarding the processing and control of your personal data. We do this now, asking you to read the information provided at www.knowyourprivacyrights.org.
Except as noted below, we do not share, sell or disclose any information collected through our website to third parties.
The basis on which we deal with
information about you
We are required by law to determine, on six defined bases, what different categories of personal information we process and to inform you of the basis for each category.
If a basis on which we process your personal information is no longer relevant, we will immediately cease processing your data.
If the basis changes, as required by law, we will inform you of the change and of any new basis on which we have determined that we may continue to treat your information.
Information we process
because we have an obligation
contractual with you
When you create an account on our website, purchase a product or service from us or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to perform our obligations under this agreement, we must process the information you provide to us. Some of this data may be personal information.
We can use them for:
verify your identity for security purposes
sell you products
provide you with our services
provide you with advice and recommendations on products, services and how to get the most out of our web site
We process this information on the basis that there is a contract between us or that you have requested that we use the information prior to entering into a legal contract.
In addition, we may aggregate this information in a general manner and use it to provide information in a general manner, for example, to monitor our performance in connection with a specific service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We will continue to process this information until the contract between us ends or is terminated by either party in accordance with the terms of the contract.
Information we process
for purposes of legitimate interests
We may process information on the basis of a legitimate interest, both for you and for us, in doing so.
When we process your information on this basis, we do so after careful consideration:
- whether the same objective could be achieved by other means if the treatment (or lack of treatment) could cause you harm
- whether you would expect us to process your data
- if, ultimately, you would consider it reasonable for us to do so.
For example, we may process your data on this basis for the following purposes:
- registration for proper and necessary administration of XbitAgency
- response to unsolicited communications from you to which we believe you would expect a response
- protection and assertion of the legal rights of any party
- securing or obtaining professional advice necessary to manage XbitAgency’s risk
- protect your interests when we believe that we have a duty to do so
Information we process
because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information to comply with a legal obligation.
For example, we may be required to provide information to legal authorities if they request it or if they have proper authorization, such as a search warrant or court order.
This could include your personal information.
Information provided with the intention of sharing it with a third party
Our website allows you to post information that is intended to be read, copied, downloaded or used by others. Examples include:
- Post a message/comment on our forum or blog
- Tag an image
- Click on an icon next to another visitor’s message to express your agreement, disagreement or thanks.
When posting personal information, it is your responsibility to assess the level of privacy of each person who may use it. We do not specifically use this information, except to enable viewing or sharing.
We retain it and reserve the right to use it in the future in any way we choose. Once your data enters the public domain, we have no control over what any individual third party may do with it.
We accept no responsibility for your actions at any time.
If your request is reasonable and there is no lawful reason to withhold it, we may accept at our discretion your request to remove the personal information you have posted. You can make a request by contacting us at contact@xbitagency.com.
Complaints about the
content on our website
We try to moderate user-generated content, but we are not always able to do so as soon as such content is published.
If you file a complaint about any of the content on our website, we will investigate your complaint.
If we believe it is warranted or if we believe we are required by law to do so, we will remove the content while we investigate.
Freedom of expression is a fundamental right, so we must make a judgment as to which right will be hindered: yours or that of the person who posted the content that offends you.
If we consider your complaint to be abusive or unfounded, we will not communicate with you about it.
Nominations and recruitments
If you send us information related to a job application, we may retain it for up to 2 years in case we decide to contact you in the future.
Send a message to the support team
When you contact us, either by phone, through our website or by email, we collect the data you have provided to respond with the information you need. We record your inquiry and our response to increase the efficiency of our business. We retain personally identifiable information associated with your message, such as your name and email address, in order to track our communications with you and provide high quality service.
Complaints
When we receive a complaint, we record all the information you provided. We use this information to resolve your complaint. If your complaint reasonably requires us to contact another person, we may decide to provide that other person with some of the information contained in your complaint. We do this as little as possible, but it is a matter of our sole discretion to decide whether to provide information and, if so, what information to provide. We may also compile statistics showing information obtained from this source to evaluate the level of service we provide, but not in a way that identifies you or anyone else.
Cookie
Cookies are small text files that your web browser places on your computer’s hard drive when you visit any website. They allow information collected on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalized experience and the website owner to obtain statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete those you choose. It should also allow you to prevent or limit its use.
Our website uses cookies. They are placed by software running on our servers and by software operated by third parties whose services we use.
When you visit our website for the first time, we ask you whether you want us to use cookies. If you choose not to accept them, we will not use them during your visit, except to record that you have not consented to their use for any other purpose.
If you choose not to use cookies or to prevent their use through your browser settings, you may not be able to use all the features of our website. We use cookies in the following ways:
- To track how you use our website.
- To record whether you have seen specific messages we display on our website.
- To stay connected to our site.
- To record your responses to surveys and questionnaires on our site as you complete them.
- To record the conversation thread during a live chat with our support team.
Personal identifiers
derived from your
sailing activity
Requests made by your web browser to our servers for web pages and other content on our website are logged.
We log information such as your geographic location, your Internet service provider and your IP address.
We also record information about the software you are using to browse our website, such as the type of computer or device and screen resolution.
We use this information in aggregate form to evaluate the popularity of the web pages on our site and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data could be used to identify you personally, even if you are not logged in to our website.
Our use
of re-marketing
Our use of remarketing
Remarketing involves placing a cookie on your computer when you browse our website to show you an advertisement about our products or services when you visit another website. From time to time, we may use a third party to provide remarketing services to us. In that case, if you have consented to our use of cookies, you may see advertisements about our products and services on other websites.
Information obtained from third parties
Although we do not disclose your personal information to third parties (except as stated in this policy), we sometimes receive data that is indirectly derived from your personal information from third parties whose services we use. This information is not personally identifiable to you.
Third-party advertising
on our website
Third parties may advertise on our website. In this case, these parties, their agents or other companies working for them may use technologies that automatically collect information about you when their advertisement is displayed on our website. They may also use other technologies such as cookies or JavaScript to personalize content and measure the performance of their ads. We have no control over these technologies or the data these parties collect. Therefore, this privacy policy does not cover the information practices of these third parties.
Credit reference
To help combat fraud, we share information with credit reference agencies regarding customers who instruct their credit card issuer to reverse payment to us without first providing us with an acceptable reason and without giving us an opportunity to refund their money.
Data may be processed outside the European Union.
Our websites are hosted in Europe. From time to time, we may use outsourced services in countries outside the European Union in other aspects of our business. As a result, data obtained in the United Kingdom or any other country may be processed outside the European Union. For example, some of the software used on our website may have been developed in the United States of America or Australia.
We use the following safeguards for data transferred outside the European Union:
- The processor is within the same corporate group as our company or organization and complies with the same binding corporate rules with respect to data processing.
- The data protection clauses in our contracts with data controllers include transfer clauses drafted or approved by an EU supervisory authority.
- We comply with a code of conduct approved by a European Union supervisory authority.
Use of your personal information
At any time, you can review or update the personal information we have about you by logging into your account on our website.
To obtain a copy of any information that is not available on our website, you may send us a request at contact@xbitagency.com. Once we receive your request, we will let you know when we expect to provide the information and whether a fee is required to provide the information.
Deletion of your information
If you would like us to remove personally identifiable information from our website, you may contact us at contact@xbitagency.com. However, this may limit the service we can provide you.
Verification of
your information
When we receive a request to access, modify or delete personally identifiable information, we will first take reasonable steps to verify your identity before granting access or taking any other action.
This is important to protect your data.
Use of the site
by minors
We do not sell products or provide services for purchase by minors, nor do we market to minors.
If you are under 18, you may only use our website with the consent of a parent or guardian.
We collect data on all users of and visitors to these areas, regardless of age, and anticipate that some of these users and visitors will be minors.
These minor users and visitors are likely to visit other parts of the site and be exposed to any marketing they encounter on the site, wherever they visit.
Data encryption
sent among us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and encrypt all data you provide to us.
Whenever information is transferred between us, you can verify that this occurs using SSL by checking for the presence of a closed lock symbol or other trust seal in the URL address bar or toolbar of your browser.
How to present
a complaint
If you are not satisfied with our privacy policy or have any complaints, please let us know by email. Our address is contact@xbitagency.com. If a dispute is not resolved, we hope that you will agree to try to resolve it in good faith with us in a mediation or arbitration process. If you are in any way dissatisfied with how we handle your personal information, you have the right to file a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/.
Period of
conservation of
personal information
Unless otherwise specified in this privacy policy, we retain your personal information only for as long as necessary to:
- provide you with the services you have requested;
- comply with other laws, including the period required by our tax authorities;
- support an application or legal defense in court.
Compliance
legal
Our privacy policy has been developed to comply with the law of each country or legal jurisdiction in which we plan to do business. If you believe it does not comply with the law in your jurisdiction, we would like to hear from you. However, in the end, it is your decision whether you wish to use our website.
Policy review
privacy policy
We may update this privacy policy from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We recommend that you print a copy for your records. If you have any questions about our privacy policy, please contact us.
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contact@xbitagency.com